Return or Exchange


All goods sold may not be returned or exchanged, unless the merchandise you receive is defective, incorrect and/or missing. Please contact us within 7 days of delivery with your order number and a description of the condition of the damaged or defective item. Please note that unauthorized returns may be refused.


Goods are classified as defective only when it is received damaged. Please kindly note that loose threads and goods damaged due to wear and tear is not considered as defective.


If an item is out of stock before your order is processed, a refund will be automatically issued back to your PayPal account within 3-14 business days.


Please contact us with any inquiries regarding our return & exchange policy or to process your return or exchange. Please include your order number. We will do our best to resolve your case.


Eleven After Eleven Limited (Dickies Hong Kong) reserves the right to change this policy at any time without notice.



Return Address


Eleven After Eleven Limited 
5A, Ka Wing Factory Building
19-21 Ng Fong Street
San Po Kong, Kowloon, Hong Kong

Tel: +(852) 2881 1774

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